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Public Procurement in Scotland

ISBN 978 0 7559 1698 6 (Web only publication)

This document is also available in pdf format (232k)

Contents

Best Practice Indicators - Balanced Scorecard

Measuring and Recording BPIs - CORE DELIVERABLES
Measuring and Recording BPIs - CORE DELIVERABLES (BPI 1)
Measuring and Recording BPIs - CORE DELIVERABLES (BPI 2)
Measuring and Recording BPIs - CORE DELIVERABLES (BPI 3)

Measuring and Recording BPIs - KEY PROCESSES
Measuring and Recording BPIs - KEY PROCESSES (BPI 4)
Measuring and Recording BPIs - KEY PROCESSES (BPI 5a)
Measuring and Recording BPIs - KEY PROCESSES (BPI 5b)
Measuring and Recording BPIs - KEY PROCESSES (BPI 6)

Measuring and Recording BPIs - ORGANISATIONAL CAPACITY
Measuring and Recording BPIs - ORGANISATIONAL CAPACITY (BPI 7a)
Measuring and Recording BPIs - ORGANISATIONAL CAPACITY (BPI 7b)
Measuring and Recording BPIs - ORGANISATIONAL CAPACITY (BPI 7c)
Measuring and Recording BPIs - ORGANISATIONAL CAPACITY (BPI 8)
Measuring and Recording BPIs - ORGANISATIONAL CAPACITY (BPI 9a)
Measuring and Recording BPIs - ORGANISATIONAL CAPACITY (BPI 9b)
Measuring and Recording BPIs - ORGANISATIONAL CAPACITY (BPI 9c)
Measuring and Recording BPIs - ORGANISATIONAL CAPACITY (BPI 9d)
Measuring and Recording BPIs - ORGANISATIONAL CAPACITY (BPI 9e)

Annex 1 - Customer Satisfaction Survey
Annex 2 - Supplier Satisfaction Survey
Annex 3 - Financial Indices

Appendix A

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